Return & Refund Policy
Last Updated: 08/12/2023
Returns
As a provider of software solutions, including apps, websites, software, SEO, SMO, and other services, we strive to ensure the satisfaction of our clients. Due to the nature of our digital products and services, the majority of our offerings are non-returnable and non-refundable. However, we understand that there may be exceptional circumstances, and we are committed to working with our clients to address any concerns.
Refunds
2.1 Refund Eligibility
Refunds may be considered under the following circumstances:
Service Unavailability: If, for any reason, we are unable to provide the agreed-upon service.
Defective or Faulty Product: In the rare event that a product or service is found to be defective or faulty, a refund may be issued.
Cancellation within Cooling-Off Period: If you decide to cancel a service within a specified cooling-off period, you may be eligible for a refund.
2.2 How to Request a Refund
To request a refund, please contact our customer support at support@softwaresolutions.co.in within 10 working days of the purchase or delivery date. Provide detailed information about the issue, and our team will review your request promptly.
Exclusions
The following circumstances are generally not eligible for a refund:
Change of Mind: We do not offer refunds for a change of mind or circumstances beyond our control.
Customer Input Errors: Refunds will not be provided for errors made by the customer during the purchase or service request.
Dispute Resolution
In the event of a dispute regarding a refund, we encourage clients to contact our customer support to resolve the issue amicably. If a resolution cannot be reached, the dispute may be escalated to arbitration or legal action as deemed necessary.
Contact Information
For any questions, concerns, or refund requests, please contact us at:
Software Solutions
53/13, Swami Vivekananda Road,Barasat,Kol-700124
support@softwaresolutions.co.in
+91-9831978080 / 8961716583